The Best AI-Powered Omnichannel Chat Platform

Automate customer service with an intelligent chatbot, qualify leads with AI, and manage every conversation from one powerful inbox.

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Everything you need in a modern customer chat tool

All in one

inbox

Unified inbox

One inbox, all your channels

Respond to every customer from WhatsApp, Facebook, Instagram, LINE, Shopee, Lazada, TikTok Shop, Website Live Chat—without the tab switching.

Automations

Automate the repetitive tasks

Advanced chatbots and workflows handle tasks like FAQ responses and lead qualification, so your team can focus on what matters.

Analytics

Turn insights into action

Stay on top of customer interactions with real-time analytics to track trends and improve agent performance.

AI agent

AI-powered assistance, 24/7

Let AI agents take care of routine queries, appointment scheduling, and lead qualification so your customers are never left waiting.

Broadcast

Target smarter, sell more

Segment customers based on behavior and send personalized broadcast campaigns that actually convert.

Built with the best, trusted by thousands

We don’t just build for businesses—we build with them. Zaapi partners directly with Meta, TikTok, Lazada, Shopee, and others to deliver a secure, best-in-class experience.

People are taking notice

From global enterprises like LEGO and Coca Cola to trailblazing startups, tens of thousands of businesses worldwide  trust Zaapi to power their customer chat operations.

Meet our customers

Discover how Zaapi transforms messaging for industry leaders.

View success stories

Built for modern
companies like yours!

Panacee achieves a 100% chat response rate with Zaapi

In addition to the health center, Panacee also offers a variety of dietary supplements, including Anti-Aging and weight loss supplements that provide effective support.

Karmart improves chat response rates 30% with Zaapi

Regional cosmetics retailer Karmart significantly reduced average response times by consolidating all brand channels through Zaapi

Castle C boosted its chat response rate by over 50%

Castle C, a leading cosmetics and skincare retailer in Thailand, oversees a diverse portfolio of over 300 brands and 1,500 SKUs, catering to a wide range of beauty enthusiasts.

How Leven Decor transformed their chat commerce operations with Zaapi

Leven Decor leveraged Zaapi to provide their CS team with deeper insights into every new customer, enabling more personalized and efficient customer interactions.

Keepin shortens response times by 70% with Zaapi

Keepin, a leading manufacturer of shipping bags, prides itself on managing every aspect of the development and production process —from initial design to final production.

How VCommon doubled their Shopee store response rating with Zaapi

VCommon is a brand that offers a diverse range of health products online. With over 10,000 orders processed each month, VCommon efficiently manages sales through major channels, including its Facebook Page.

Built for security.
Designed for peace of mind.

Your customer data is important—we keep it locked down. Zaapi is built with enterprise-grade security to protect every conversation, ensuring privacy, compliance, and total control over your information.

You own your data

We don’t store, sell, or use your data to train AI. Every message stays between you and your customers—no exceptions.

Rock-solid encryption

From the moment a message is sent to the moment it’s received, it’s encrypted at every step. No prying eyes, just secure conversations.

Safe & seamless integrations

Connect your favorite tools with confidence. Our security-first approach ensures that only the right people have access to the right data.

Frequently Asked Questions

These are the most commonly asked questions about Zaapi. If you can't find what you're looking for, feel free to chat with our team.

Q: How much does Zaapi cost?

A: Zaapi offers flexible subscription plans to suit different business sizes. Visit the Pricing page to view all tiers and calculate your cost — ideal for both independent sellers and growing Shopify brands.

Q: Can I try Zaapi for free?

‍A: Yes. Enjoy a 7-day free trial with full access to every feature — including AI Chatbot, Live Chat, and Flow Builder — without entering your card details.

Q: Does automation work across all channels?

‍A: Absolutely. Zaapi’s Flow Builder allows you to create unified automations or channel-specific workflows across WhatsApp, Shopify, Instagram, and Facebook — all from one dashboard.

Q: Does Zaapi integrate with Shopify or HubSpot?

‍A: Yes — Zaapi connects natively with both Shopify and HubSpot. It syncs your customer profiles, orders, and messages automatically, helping you run automated conversations and campaigns directly from your Shopify store.

Q: Can I chat with customers on my website?

‍A: You can. Install Zaapi’s Website Live Chat widget on any site to message visitors in real time, capture leads, and integrate them instantly into your unified inbox and Shopify CRM.

Q: Does Zaapi connect with other apps like Google Sheets or Slack?

‍A: Yes. Zaapi supports Webhook-based connections, allowing you to link Flow Builder with tools like Google Sheets, Slack, or Zapier to send and receive data effortlessly.

Q: What kind of businesses is Zaapi best suited for?

‍A: Zaapi is built for Shopify merchants, D2C brands, and online retailers who want to manage customer conversations, automate support, and increase conversions. It’s also popular among multi-channel sellers on Shopee, Lazada, and TikTok Shop looking to centralise all chat in one platform.

Try Zaapi for free

If you're ready to dive in, sign up now and start using Zaapi for free. Unsure how to get started? Book a demo, and we’ll walk you through exactly how Zaapi can transform your customer conversations.